Effective Date: Oct 1st, 2024
AQB Net Inc. ("we", "our", "us") is committed to protecting your privacy and adhering to all relevant data protection and privacy laws, including standards set by Meta Platforms, Inc. (Facebook) regarding the retention, processing, and transfer of personal data. This Data and Privacy Policy applies to our SaaS products Sonity.Net and Octy.AI, and outlines how we collect, use, store, and safeguard personal information from users of our services ("you", "your").
By using Sonity.Net, Octy.AI, or any other AQB Net Inc. services, you agree to the practices described in this policy.
We collect personal data to provide, improve, and support our SaaS products, Sonity.Net and Octy.AI. The types of data we collect include:
Account Information: Name, email address, phone number, and payment details.
Usage Data: Information related to how you interact with Sonity.Net and Octy.AI, such as IP address, device type, browser type, referring URLs, and actions taken within the platform.
Communications: Any data shared through customer support channels, including chat logs, emails, and call recordings.
Meta Data: If you engage with us through Meta Platforms (Facebook, Instagram, etc.), we may collect certain data shared by Meta, including basic profile information and any data shared through authorized integrations.
Purpose of Collection:
To provide and improve Sonity.Net and Octy.AI.
For security, fraud detection, and compliance with legal obligations.
For internal analytics to better understand user interactions and optimize the user experience.
To provide customer support and communicate with you regarding updates and services.
We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Specifically, we adhere to the following data retention standards:
Account Information: Retained for as long as you maintain an account with us. Upon account deactivation, data is archived for a period of [insert retention period], unless deletion is requested or required by law.
Usage Data: Retained for [insert retention period] to support operational improvements and internal analysis.
Communication Data: Retained for a period of [insert retention period] for quality assurance, record-keeping, and compliance purposes.
Meta Data: Data shared by Meta platforms is retained according to their standards and for as long as necessary to fulfill the purpose for which it was shared.
If Meta Platforms, Inc. or any other third-party providers modify their data retention guidelines, we will adjust our practices to ensure ongoing compliance.
We do not sell or rent your personal data to third parties. We may share data with third parties only under the following circumstances:
Service Providers: We use third-party vendors to support the operation of Sonity.Net and Octy.AI, including payment processing, hosting, and analytics. These providers have access to personal data only to the extent necessary to perform their functions and are contractually obligated to protect your data.
Meta Platforms: In cases where Meta integrations are used (e.g., Facebook Login, Ads), data will be shared with Meta according to their privacy policies and compliance requirements.
Legal Obligations: We may disclose personal data if required to comply with legal obligations, such as a court order, subpoena, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under similar privacy terms.
We implement reasonable and industry-standard technical, physical, and administrative safeguards to protect personal data from unauthorized access, disclosure, or loss. These include:
Encryption: Data transmitted between you and our servers is encrypted using SSL/TLS.
Access Controls: Only authorized personnel have access to personal data, with permissions restricted based on role and need.
Regular Audits: We regularly audit our systems and processes to ensure compliance with data protection laws and Meta standards.
As a user of Sonity.Net and Octy.AI, you have the following rights concerning your personal data:
Access and Rectification: You may request access to your personal data and correct any inaccurate information.
Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
Erasure: You may request the deletion of your data, subject to certain legal obligations and retention requirements.
Objection and Restriction: You have the right to object to or restrict certain processing activities, such as marketing communications.
Consent Withdrawal: Where processing is based on consent (e.g., marketing), you may withdraw your consent at any time.
To exercise your rights, please contact us at info@aqb.company.
If we transfer your data outside of your country or region, we ensure that such transfers comply with applicable data protection laws, including mechanisms like Standard Contractual Clauses (SCCs) for transfers to non-EEA countries. Where data is shared with Meta Platforms, Inc. or other third-party providers, transfers will comply with their specific legal frameworks and privacy guidelines.
We use cookies and similar technologies to collect information about your usage of Sonity.Net and Octy.AI. This helps us improve functionality and personalize your experience.
Cookies: These are small files stored on your device that track information such as user preferences and login details. You may disable cookies in your browser, but doing so may affect the performance of the platform.
Third-Party Tracking: We may use third-party services (such as Meta’s tracking tools) to collect and analyze data about user activity on our platform for advertising and analytics purposes.
You can control the use of these tracking technologies via [Insert Cookie Settings Page or Instructions].
We reserve the right to update this Data and Privacy Policy at any time to reflect changes in the law, our practices, or Meta’s standards. We will notify you of any material changes by posting an updated policy on our website or by sending you an email.
If you have any questions or concerns about this Data and Privacy Policy or your data privacy, please contact us at:
Email: info@aqb.company
Address: 31 Christian Reesor Park Ave., Markham, ON L6B1B6, Canada
By continuing to use Sonity.Net, Octy.AI, or other AQB Net Inc. services, you confirm that you have read, understood, and agree to the terms of this Data and Privacy Policy.
This policy ensures that AQB Net Inc.'s SaaS products, Sonity.Net and Octy.AI, comply with Meta’s standards for handling, retaining, and sharing user data.